Frequently Asked Questions

Do you ship worldwide?

Not yet... At the moment, we can only ship to the United States (including Puerto Rico and the Virgin Islands) and Canada. But it's not because you're not important to us (you really are!). We can't wait to share Function of Beauty worldwide and ship directly to you. There's a lot we need to sort out with customs, shipping, having an overseas production team, and of course, costs. Believe us, we're working day and night to get Function of Beauty on your doorstep as soon as possible. Thank you so much for your patience.

Do all orders come with pumps?

They do! One for the shampoo and one for the conditioner.

Are your products vegan?

If you ordered after March 1, 2017, they are! Our products used to contain hydroxypropyltrimonium honey but after hearing from you and how important it was for our products to be vegan, we've changed our formulas.

Do you offer a completely fragrance-free option?

Not at this time. You can adjust the strength however, and have a very light strength of your choice. If you are looking for an all-natural and synthetic-free fragrance, we recommend our essential oils blend, All (You)calyptus. Please make sure you aren't allergic to any of the oils in the blend before ordering however!

Do you offer samples? What if I'm not happy with my customized set?

Because every bottle is made for a specific customer's needs, we cannot offer a generic sample since that would defeat the whole purpose of a having personalized formula. It rarely happens (less than 1% of all orders), but if you are not completely satisfied with your personalized formula we will happily offer a refund. Read more about our Happy Hair Guarantee here.

Do you accept Paypal?

We do!

Can I use special characters?

:( no, unfortunately at this time we are not able to print special characters on the bottles. However, we do hope you will get very creative with the letters we do provide! We love seeing the inventive creations from our customers.

Can I purchase more than one set at a time?

Since each formula is customized, wrapped and shipped to savor its creativity, we are not able to create and package multiple sets for the same order. However, we fully support your mission to be swimming in Function :) We will provide the same care and attention to detail on each individual order to provide every customer with our unique experience.

Are the bottles glass?

No, they are 100% recyclable, PETE grade plastic.

Are the bottles colored?

No, but all the product inside is! Our bottles are clear with white writing on the outside. This allows your beautiful, hand selected color to shine through and say 'Hi' every time you wash. Don't forget you can mix and match our color selection to suit any mood :)

Will the colors affect or tint my hair color?

Absolutely not! We use vegetable based FDA approved dyes which scientifically can’t affect your hair.

Why do my colors look different from someone else's?

Because, like you, your formula is 100% original. The colors can change significantly based off of your hair formula and hair goals selected. With infinite combinations, no two orders are the same color, ever, but we feel this adds to the allure of our, and your, individuality.

When can I expect my order?

It takes us 5 to 7 days to formulate and fill your unique order. From there we offer free priority two-day shipping. Your order confirmation will have your accurate arrival date. We’ll also send you a notification when your order has been shipped with a unique tracking link so you can follow your order to your doorstep. If you have any problems, email our customer service team at We will get back to you within 24 hours!